Open Source Business Metrics: Predictive Churn

Metric Description:

Check if your key users and customers are contributing to your competitive open source products (i.e. PR's or issues opened in other projects). Their behavior will serve as a useful predictor of potential churn.

Example Metrics:

• # of customers at risk
• # of customers/users contributing to competing projects
• ARR at Risk

Goals:

Get ahead of potential lost customers.

External Links

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Example Tools

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