![]( /images/OSS_Metrics_-_Predictive_Churn.png)
Metric:
Predictive Churn
Metric Group:
Customer Metrics
Funnel Phase:
Customer
Tags:
Open Source Business Metrics: Predictive Churn
Metric Description:
Check if your key users and customers are contributing to your competitive open source products (i.e. PR's or issues opened in other projects). Their behavior will serve as a useful predictor of potential churn.Example Metrics:
- # of customers at risk
- # of customers/users contributing to competing projects
- ARR at Risk
Goals:
Get ahead of potential lost customers.External Links
- Be the first to add a link
Example Tools
- Be the first to add a tool